N. F. MARTIN
P. O. Box 1128, Des Plaines, Illinois 60017-1128
Telephone: (847) 297-5232 Email: nf.martin@att.net Web site: http://nfmartin.com
Senior Program Manager / Management Consultant Senior Manager / Director
Senior Manager with US and international success in technology systems, business operations, program management and consulting, Broad-based experience spans engineering, implementation, financial analysis, procurement, vendor relations and contract negotiation.
u Reduced capital expenditures by $45 million during 20-site upgrade; eliminated future staffing costs.
u Prevented $1+ billion loss by creating a business resumption site that supported critical systems to avoid shutdown.
u Spearheaded 80+ multi-million dollar projects in 27 months in design, engineering, project management and procurement.
u Possesses the foresight and execution skills needed to realize and successful implement reliable solutions.
u Operates effectively in fast-paced multi-faceted environments, acting with decisiveness and focus.
Proactive Leader with proven track record of reducing costs, increasing efficiency and optimizing operations.
u Eliminated $15 million in systems costs; expanded operating capabilities without significant additional investment.
u Saved $1+ million by reconfiguring systems to perform unique functions that were not inherent in initial product deployment.
u A self-starter encompassing the creation of effective, flexible and frequently unique solutions to complex problems.
u Aptitude in targeting and focusing on key issues and providing alternative solutions when necessary.
u Acts with a sense of urgency in assessing business impacts during crisis situations and executes resolutions accordingly.
Resourceful Professional who skillfully manages systems and people to deliver results on time and within budget,
u Eradicated $10 million per year expenses while enhancing functionality by integrating 20 applications onto a single platform.
u Managed as many 50 cross-functional staff in multiple locations and budgets up to $35 million per annum.
u Facilitated the re-establishment of high vendor performance.
u Excellent communicator and hands-on leader with proven ability to direct, define, budget, manage and widely communicate; leading to realized successes.
u Excellent multitasking, leadership, computer, change management, organizational, problem solving, analytical and written aptitudes.
Award-winning Manager who sets clear goals and creates focused action plans
u Builds high-performance teams and work environments.
u Partners solid business acumen with superior planning, communication and problem-solving skills.
u Exemplifies the meaning of customer service through award winning dedication and professionalism recognized as the most prolific and productive member of numerous management teams
B.Sc., Electrical Engineering, University of Western Ontario, London, ON., Pursuing graduate degree studies,
US Patent holder,
American Management Association, Society of Telecommunications Consultants,
President's Award recipient, ETN User Group, Multiple recognition and honorable
mention awards received for outstanding achievement Lamb
Technicon, United Airlines
PROFESSIONAL EXPERIENCE
Independent Management Consultant 2/2001 to Present
u Provide consulting and management services for local firms and former domestic and international clients,
u Responsible for system and network design, engineering and project management focused on voice system projects,
u Assessing and documenting multi-divisional, multiple location equipment and service requirements in technology environments,
u Perform analysis of domestic and international carriers, service providers, telephone applications to ensure maximum reliability,
u Projects include network reconfiguration, equipment and system deployment, department financial and cost savings analysis,
u Uses appropriate management methodologies to structure and organize the tasks and assignments for completion by program or project members,
u Coordinates, identifies and negotiates schedules, milestones, assigns project tasks, assembly project teams and resources to meet project objectives,
u Experienced in management of concurrent voice systems projects that produce real-time solutions,
u Designed and implemented VoIP systems supporting (6) domestic and (1) international locations
ALTERNATIVE RESOURCES, Barrington, Illinois
10/1998 to 2/2001Program Manager / Management Consultant, United Airlines - reporting to the Manager of Voice and Data Networks,
u Primary focus was design, engineering and project management of the (17) domestic Reservations ACD (Automatic Call Distribution) locations and a number of 'mission critical' (life threatening) operational systems at Chicago and San Francisco facilities,
u Managed all aspects of 20+ simultaneous projects (80+ projects in total) involving design and engineering parameters, financial and technology analysis, vendor selection, system deployment, ongoing maintenance, business resumption capabilities, operational and budgetary ($ 35 million) responsibilities,
u Predominant system architect that assisted in prevented a loss of over $1 billion in sales during a fire disaster in 1999. Business Resumption site supported over 200 specialized agent positions / applications for 21 day x 24 hour period,
u Actively involved with the development and deployment of new Computer Telephone Integration (CTI) applications including specialized network and radio interfaces to support the Operations Control Center, the Operations Crisis Center, Business Resumption locations and the Systems Aircraft Maintenance Center,
u Engineered and deployed extensive technology systems upgrade for the Operations Crisis Center applications,
u Deployed new strategic technology systems to support current and future applications,
u Instituted voice over IP (VoIP) technology systems in conjunction with a large Lucent G3r which supported 4 remote domestic locations,
u Provided financial and technology analysis, vendor selection, deployment, maintenance and business resumption capabilities,
u Took charge early during a crisis and communicated as appropriate with users, management and vendors,
CAMERON ASSOCIATES INTERNATIONAL, Rosemont, Illinois
Senior Program Manager - reporting to the Vice President 8/1993 to 8/1998
u Managed projects and personnel in the implementation of business projects, performed project management and purchasing functions,
u Projects encompassed international voice, data and video networks, microwave, satellite, voice, data and video equipment, building wiring systems, technology systems installation and management services,
u Involved in assessing and documenting multi-divisional equipment and service requirements in a technology environment,
u Assisted and managed consultants in project and services estimating, client presentations, seminars and the implementation of business technology projects and systems,
u Work closely with technology and vendor personnel to review new product or service improvements and breakthrough ideas or application solutions that would increase current or new equipment and system utilization,
u Authored complete project program for internet website facilities including all technology systems,
u Responsible for the design and engineering of building facilities, security and environmental systems, power distribution, lighting and backup generator systems,
u Additional management assignments included development of consultant services marketing information including promotional and technical literature and client and seminar presentation material,
u Recognized and analyzed patterns in system performance and extrapolated analogies to avert or resolve problems,
CAMERON ASSOCIATES INTERNATIONAL, Rosemont, Illinois
Senior Management Consultant - reporting to the Vice President 1990 to 1993
u Responsible for project management involving equipment, systems, services, procurement and deployment processes,
u Obligated for client projects involving all aspects of voice related systems, local and network services and campus cabling infrastructures,
u Projects included PBX / ACD, voice mail system, microwave by-pass systems engineering and deployment,
u Reviewed and revised, business and financial plans,
u Engaged in cost and budget analysis, processes and procedures, legal contracts, business and financial plans,
u Developed conceptual design and configuration documentation, preparation of RFP / RFQ / RFI documentation, contractor / vendor negotiations, implementation, construction and installation of major technology systems,
u Assisted in generating technology procurement processes and procedures,
u Initiated technology specific contract terminology and agreement documentation,
u Participated in proposal analysis and evaluation, primary individual in contractor / vendor negotiations,
u Established contract management and administration procedures including vendor follow-up and expediting functions,
u Promoted supplier performance management and performance assessment,
u Focused on developing improved vendor relationship,
u Maintained currency on trends and developments within functional areas of expertise,
LAMB TECHNICON, Warren, Michigan
Corporate Telecommunications Manager - reporting to the Vice President of Facilities, 1984 to 1989
u Mandate was establishment of a new department, improve business technology environment and develop new vendor relationships,
u Supported voice technology applications at 13 domestic and 2 Canadian facilities,
u Assessed and documented multi-location technology equipment and services requirements evolving into creating regional or national contracts which resulted in cost reductions,
u Review and development of network design and equipment installation,
u Analysis, selection, implementation, operation and maintenance of voice and data systems and associated networks,
u Provided integration of voice and data systems, utilizing local area networks, including fiber optics,
u Deployed and administered energy management and 7 sight security monitoring systems,
u Pioneered numerous new product and service applications encompassing domestic and international networks and equipment,
u Worked closely with management and vendor personnel in deployment of new products / services to improve department operations,
u Engaged in corporate wide cost savings programs, contributing over $ 15 million in cost reductions,
u Involved with implementation of facility electrical power sub-station systems,
u Evaluated and reported progress in terms of quality and performance metrics, adjusted schedules as required.
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