Analysis

·     client business and technology costs and expenses,

·     current business and technology needs and future strategies,

·     voice, data, transmission, video, wireless and connectivity equipment and systems,

·     local, domestic and international networks,

·     buy or lease cost information,

·     outsourcing programs and agreements,

·     20 years experience

Acquisition / Negotiation

·     voice, data, video, transmission, wireless, connectivity and ancillary equipment and systems,  for contracts up to $ 35 million per annum ,

·     temporary and migrational technology equipment and systems,

·     20 years experience

Configuration

·     voice, data, video, transmission, wireless, connectivity and ancillary equipment and systems,

·     local, domestic and international networks,

·     15 years experience

Design

·     voice, data, video, transmission, wireless, connectivity and ancillary equipment and systems,  up to 20 major simultaneous locations,

·     technology buildings, facilities and equipment rooms,

·     domestic and international communications networks,

·     15 years experience

Documentation /

Presentations

·     project and service evaluation and estimating processes,

·     business and technology financial plans,

·     developed a proprietary project management system including all processes and procedures utilized in monitoring and managing technology projects,

·     generate customized proposal and special reports,

·     produce original and revised contracts,

·     desk top publishing (MS Word, Excel, Visio, Project, PowerPoint),

·     20 years experience

Engineering /

Strategic Planning

·     voice, data, video, transmission, wireless, connectivity and ancillary systems,

·     local, domestic and international networks,  for up to 20 major locations,

·     generate diagrammatic, schematic and construction drawings,

·     20 years experience

Implementation /

Deployment

·     voice, data, video, transmission, wireless, connectivity and ancillary equipment and systems,  up to 20 major simultaneous locations,

·     local, domestic and international locations,

·     new, upgrade and replacement equipment, systems and networks,

·     15 years experience

Maintenance / Upgrade

·     voice, data, video, transmission, wireless, connectivity and ancillary equipment and systems,  up to 90 separate operational systems,

·     involving local, domestic and international facilities and locations,

·     new, upgrade and replacement equipment and systems,

·     15 years experience

Operation

·     voice, data, video, transmission, wireless, connectivity and ancillary equipment and systems,  up to 90 separate operational systems,

·     supporting local, domestic and international business premises,

·     15 years experience.

Data

·     Internet ISP equipment and systems,  for up to 7800 access ports,

·     computer and PC equipment and systems,

·     8 years experience

Transmission

·     all types of transmission equipment and systems,  for up to 20 major locations,

·     LAN and WAN equipment and systems,

·     integrated voice, data and video transmission,

·     voice network call routing systems and platforms,

·     15 years experience

Video

·     video teleconference equipment, systems and facilities,  for up to 10 locations,

·     PC ancillary systems,

·     5 years experience

Voice

·     PBX / ACD systems and equipment,  for up to 20,000 single location ports,

·     voice mail, IVR, CTI and turret systems and equipment,  for up to 10,000 ports,

·     shared tenant services and central office equipment and systems,  up to 20 user communities,

·     VoIP systems, for up to 7 locations,

·     15 years experience

Cable Infrastructure

·     building wiring systems, up to 10,000 point at a single location site,

·     distributed wiring systems,

·     under ground and aerial systems,  for up to 10 building campus,

·     wide area distribution systems,

·     copper, coax and fiber optic cabling,

·     15 years experience

Microwave

·     inter-building and inter-location equipment and systems,

·     redundant and local by-pass systems,

·     10 years experience

Network Systems

·     local, national and international transmission services,  for up to 20 major locations,

·     routing and call handling platforms,  for up to 250 million calls per annum,

·     terrestrial and satellite equipment and systems,

·     local, national and international transmission equipment and systems,

·     15 years experience

Satellite

·     national and international equipment and systems,

·     domestic and foreign network support services,

·     10 years experience

·     local voice, data and video equipment and systems,

·     aircraft to ground radio communication systems,

·     private communication equipment and systems,

·     LAN equipment and systems,

·     5 years experience

Application Customization

·     work closely with experienced application software system personnel,

·     lead team efforts which review, document, implement, modify or revise telecommunications software to address custom technology or business requirements,

·     experience in applications involving computer telephony integration (CTI) and customer relationship management (CRM) software,

·     15 years experience

Programming

·     have more than a basic understanding of the Windows 3.1, 3.11, 95, 98, ME, XP and NT environments,

·     in daily routine primarily utilize MS Office Suite software,

·     also use other application and maintenance software on an occasional basis,

·     10 years experience

Moves, Adds and Changes

·     have more than a basic understanding of the parameters involved with all MAC functions,

·     do not perform an MAC functions,

·     acquire the necessary expertise from other team members who perform these functions as part of their daily routine,

·     15 years involvement

System Administration

·     do not perform any software programming or administration,

·     some projects or applications required experience in operational software or any other related software, i.e. Novell, Groupware, Shareware, C++,

·     acquire the necessary programming expertise from other team members who perform these functions as part of their daily routine,

·     10 years involvement

Environmental

·     water and fire control equipment and systems,  for areas up to 25,000 sq. ft.,

·     heating and air conditioning equipment and systems,

·     10 years experience

Power

·     commercial and industrial power conditioning and electric generation equipment and systems,  up to 25,000 kilowatts,

·     uninterruptible power equipment and systems,

·     10 years experience

Security

·     facility and perimeter access control,  up to 15 simultaneous locations,

·     CCTV systems,

·     5 years experience

Acquisition

·     familiar with all facets of procurement processes and procedures involving technology and business environments

·     actively involved in most technology product and business service arenas,

·     key / lead participant in all contractual terms and related conditions,

·     extensive experience in the procurement processes and procedures,

·     20 years experience

Negotiation

·     involved with all aspects of pricing, delivery, quality discounts,

·     experienced in the generation and modification of contracts and agreements,

·     key player in determining customer acceptability and compliance,

·     20 years experience

Analysis

·     product, service, business and technology analysis, assessment and recommendations,

·     complete department budgetary and project cost analysis, billing audits,

·     department or system paper flow scrutiny,

·     20 years experience

Business

·     generate department and management presentations,

·     address vendor demonstrations and seminars,

·     develop corporate and vendor documentation,

·     20 years experience

Design & Engineering

·     integrated business and technology application equipment and systems,

·     amalgamate network services,

·     promote custom application development,

·     produce custom department forms,

·     20 years experience

Financial

·     department budgets and financial analysis,  up to $ 35  million per annum

·     short and long term capital cost evaluation,

·     business and technology operational costs and expenses monitoring,

·     outsourcing / internal business process reviews,

·     cost savings and cost containment,  up to $ 25 million per annum,

·     20 years experience

Implementation

·     new voice, data, video, transmission, wireless, connectivity and ancillary equipment and systems,  up to 17 simultaneous major locations,

·     deployment of upgrades to business and technology equipment and system upgrades,

·     20 years experience

Operation

·     business and technology system and operation documentation,

·     department and vendor personnel allocation and scheduling,

·     perform daily work load monitoring,

·     on-going business and technology system maintenance,

·     equipment, system and software upgrades,

·     20 years experience

Procurement

·     RFI / RFQ / RFP generation and review,

·     delivery and deployment schedules,

·     operational and service coordination,

·     20 years experience

Procedures / Processes

·     generate department policies and procedures,

·     develop department and system processes,

·     20 years experience

·     monitoring and priority apportionment,  up to 20 major simultaneous projects,

·     management of schedule and associated personnel,

·     development and adherence of timeline parameters,

·     20 years experience

·     establish vendor standards and specifications,

·     implement vendor selection and performance processes,

·     monitoring vendor pricing, quality and delivery schedules,

·     global sourcing development,

·     20 years experience

Personnel / Department

·     provide direction for staff up to 8, departments of over 50 people,

·     managed project personnel up to 20 people,

·     focus on team building and involvement,

·     promotion and acquisition of qualified personnel,

·     promotes personnel and occupational development,

·     generate motivational processes,

·     active in hiring and termination procedures,

·     review and promotion process,

·     implement mentoring and training programs,

·     implement performance monitoring processes,

·     20 years experience

Internal / Management

·     active team building techniques,

·     promote user community involvement,

·     solicit on-going senior management involvement and support,

·     20 years experience

Vendor

·     work load monitoring of personnel and equipment,

·     promotes vendor / customer team building,

·     provide vendor personnel motivational processes,

·     deploy new and revised vendor responsibility definitions,

·     advocate active vendor management involvement,

·     implement vendor awards programs,

·     20 years experience

Equipment / Systems

·     domestic and international,  supporting up to 20 major locations,

·     business and technology equipment and systems,

·     technology areas and equipment rooms,

·     connectivity equipment and systems,

·     environmental / power / security equipment and systems,

·     outsourcing of systems and support agreements,

·     20 years experience

Network / Transmission

Services

·     domestic and international,  supporting up to 20 major locations,

·     network equipment and systems,

·     VPN, GVN, ETN, 800, SDN, ATM and frame relay networks,

·     outsourcing programs and agreements,

·     20 years experience

Vendors (partial list)

Equipment, Systems and Support

·     AT&T

·     Baker Audio

·     Lucent

·     Avaya

·     Northern Telecom

·     Hewlett Packard

·     Cisco / GeoTel

·     Inter-voice

·     Compaq

·     Libert

·     20 years experience

Network Configuration and Support

·     AT&T

·     MCI / Worldcom

·     Williams

·     Sprint

·     Ameritech / SBC

·     Verizon

·     Pacific Bell / SBC

·     Bell Canada

·     US West

·     MFS

·     20 years experience

Domestic

·     support numerous facilities in many domestic states,

·     15 years experience

International

·     support a number of facilities in Canada, United Kingdom and Mexico

·     15 years experience