TELECOM / VOICE PRODUCTS

Avaya / Lucent: G3 series; Prologix; Definity I; Audix Voicemail; Conversant IVR; ACD / CMS, shared tenant services, IP 600 Voice over IP (VoIP), wireless voice / data systems, microwave systems, UPS systems,

Nortel: Meridian Opt 11 & 81c; BCM PBX; Norstar EKS; Max ACD; CCMIS; DMS 100, Centrex,

Other:

-  AT&T / Cisco / GeoTel,

-  Computer Telephony Integration (CTI); SpeechWorks,

-  IVR speech recognition systems; Baker Audio - turret telephone systems;

-  business continuance / resumption,

NETWORK SERVICES

AT&T Resource Manager (Cisco / GeoTel); network engineering / design including T1 / T3, E1 / E3, DS1; NMLI Fast Ethernet; ISDN, ETN, SDN, LAN / WAN; Centrex; Virtual Private (VPN) and Global Virtual (GVN) Networks - AT&T, Worldcom, BT, Concert, respective domestic and international carriers and PTT's

CABLING INFRASTRUCTURE

-  Structured Cabling Systems design and engineering of copper UTP; Single and Multi Mode Fiber, inclusive of MDF / IDF, horizontal, riser and campus environments.

-  Perform site surveys, project budgeting and implementation.  Communications equipment room design and layout.

PROJECT MANAGEMENT

-  Conceptual design, engineering and configuration of voice systems and networks.

-  Preparation of RFP / RFQ / RFI documentation.

-  Contractor / vendor negotiations.

-  Implementation, construction, and acceptance of major telecommunications installations.

-  Extensive Project Management experience in both North American and International markets, including Canada, Mexico and Europe.

MANAGEMENT / SUPERVISION

-  Supervision of technical, consultant and administrative personnel in day-to-day business operations.

-  Encourages and values ideas, perspective and involvement from all levels of staff.

-  Exceptional planning ability combined with proactive approach to short / long term strategies and process development.

-  Ensures that well prepared teams are not derailed by unforeseen problems.

-  Fosters mutual cooperation and respect, consistently resulting in high levels of motivation, productivity and effectiveness.

-  Experienced in MS Word, Excel, Visio, PowerPoint, FrontPage and Project.

CONSULTANT / BUSINESS ANALYST

-  Product and service analysis, assessment, and recommendation.

-  Performed budgetary and cost analyses, billing audits; product and services inventories.

-  Devise, develop and implement corporate administrative tools, processes and procedures pertaining to legal contracts, business and financial plans. Implement sales / marketing guidelines, consultant fees and cost structures.

-  Design, produce and publish brochures, bulletins, newsletters and boilerplate documentation for sales / marketing, project management and operational processes and procedures.

FINANCIAL / DEPARTMENTS

-  Managed department budgets of up to $ 35 million and generated cost reduction solutions resulting in up to $ 25 million in savings.

-  Supervised departments and managed project personnel teams of up to 40 people.