N. F. MARTIN
P. O. Box 1128, Des Plaines, Illinois 60017-1128
Telephone: (847) 297-5232 Email: nf.martin@att.net Web site: http://nfmartin.com
Senior Program Manager / Management Consultant Senior Manager / Director
Senior Manager with US and international success in technology systems, business operations, program management and consulting, Broad-based experience spans engineering, implementation, financial analysis, procurement, vendor relations and contract negotiation.
u Drove $25+ million annual cost reductions while increasing operational efficiency and reliability.
u Reduced capital expenditures by $45 million during 20-site upgrade; eliminated future staffing costs.
u Prevented $1+ billion loss by creating a business resumption site that supported critical systems to avoid shutdown.
u Spearheaded 80+ multi-million dollar projects in 27 months in design, engineering, project management and procurement.
u Actively involved in all phases of procurement activities directed toward technology acquisition.
u Proficient in the design and implementation of procurement and material management processes and procedures.
u Possesses the foresight and execution skills needed to realize and successful implement reliable solutions.
u Operates effectively in fast-paced multi-faceted environments, acting with decisiveness and focus.
Proactive Leader with proven track record of reducing costs, increasing efficiency and optimizing operations.
u Generated $30 million savings while managing high-volume, long-term contracts totaling $150 million.
u Eliminated $15 million in systems costs; expanded operating capabilities without significant additional investment.
u Negotiated $35 million in multi-service technology agreements for a major international airline.
u Saved $1+ million by reconfiguring systems to perform unique functions that were not inherent in initial product deployment.
u Predominant player involved in the review and analysis of major outsourcing agreements.
u A self-starter encompassing the creation of effective, flexible and frequently unique solutions to complex problems.
u Aptitude in targeting and focusing on key issues and providing alternative solutions when necessary.
u Acts with a sense of urgency in assessing business impacts during crisis situations and executes resolutions accordingly.
u Exceptional ability to evaluate emerging technologies, develop solid business cases and execute strategic initiatives.
Resourceful Professional who skillfully manages systems and people to deliver results on time and within budget,
u Eradicated $10 million per year expenses while enhancing functionality by integrating 20 applications onto a single platform.
u Increased efficiency 25%, improved on-time deliveries 45% and reduced production costs 15%.
u Key functionary in establishing a corporate overhead value analysis program that identified initial savings of $1.5 million.
u Managed as many 50 cross-functional staff in multiple locations and budgets up to $35 million per annum.
u Promoted use of minority vendors, management lectures and training programs.
u Facilitated the re-establishment of high vendor performance.
u Excellent communicator and hands-on leader with proven ability to direct, define, budget, manage and widely communicate; leading to realized successes.
u Excellent multitasking, leadership, computer, change management, organizational, problem solving, analytical and written aptitudes.
Award-winning Manager who sets clear goals and creates focused action plans
u Builds high-performance teams and work environments.
u Partners solid business acumen with superior planning, communication and problem-solving skills.
u Exemplifies the meaning of customer service through award winning dedication and professionalism recognized as the most prolific and productive member of numerous management teams
B.Sc., Electrical Engineering, University of Western Ontario, London, ON., Pursuing graduate degree studies,
US Patent holder, American Management Association, Society of Telecommunications Consultants, President's Award recipient, ETN User Group. Multiple recognition and honorable mention awards received for outstanding achievement Lamb Technicon, United Airlines
PROFESSIONAL EXPERIENCE
Independent Management Consultant 2/2001 to Present
u Provide consulting and management services for local firms and former domestic and international clients,
u Responsible for system and network design, engineering and project management focused on voice system projects,
u Assessing and documenting multi-divisional, multiple location equipment and service requirements in technology environments,
u Perform analysis of domestic and international carriers, service providers, telephone applications to ensure maximum reliability,
u Generate special reports and review of current service and support agreements,
u Projects include network reconfiguration, equipment and system deployment, department financial and cost savings analysis,
u Uses appropriate management methodologies to structure and organize the tasks and assignments for completion by program or project members,
u Proven project management skills to manage projects from inception to implementation,
u Coordinates, identifies and negotiates schedules, milestones, assigns project tasks, assembly project teams and resources to meet project objectives,
u Experienced in management of concurrent voice systems projects that produce real-time solutions,
u Involved in proposal analysis, vendor evaluations, contract negotiation and contract award decisions,
u Acts as a catalyst for the design and development of network systems and architectures utilizing standards-based practices,
u Promote the search for new technology strategies that will improve overall system utilization and address new user applications,
u Facilitate the creation of local, regional, national and global contracts to yield significant cost reductions,
u Focus on implementing proven telecommunications solutions in entrepreneurial environments,
u Assist in developing purchasing and sourcing strategies and vendor / supplier specifications,
u Inaugurate RFI / RFQ / RFP documentation for new and upgraded equipment and systems,
u Establish supplier qualification criteria and providing basis for assessment of supplier performance,
u Develop technology purchasing / procurement principles, practices, methods and related disciplines,
u Interface with all levels of personnel and management within organizations, supported by a high level of communications skills,
u Work closely with management and vendor personnel to assist in improving customer service parameters,
u Designed and implemented VoIP systems supporting (6) domestic and (1) international locations
ALTERNATIVE RESOURCES, Barrington, Illinois 10/1998 to 2/2001
Program Manager / Management Consultant, United Airlines - reporting to the Manager of Voice and Data Networks,
u Assignments involved enterprise-wide analysis, project management, engineering, financial and procurement processes,
u Primary focus was design, engineering and project management of the (17) domestic Reservations ACD (Automatic Call Distribution) locations and a number of 'mission critical' (life threatening) operational systems at Chicago and San Francisco facilities,
u Managed all aspects of 20+ simultaneous projects (80+ projects in total) involving design and engineering parameters, financial and technology analysis, vendor selection, system deployment, ongoing maintenance, business resumption capabilities, operational and budgetary ($ 35 million) responsibilities,
u Predominant system architect that assisted in prevented a loss of over $1 billion in sales during a fire disaster in 1999. Business Resumption site supported over 200 specialized agent positions / applications for 21 day x 24 hour period,
u Actively involved with the development and deployment of new Computer Telephone Integration (CTI) applications including specialized network and radio interfaces to support the Operations Control Center, the Operations Crisis Center, Business Resumption locations and the Systems Aircraft Maintenance Center,
u Engineered and deployed extensive technology systems upgrade for the Operations Crisis Center applications,
u Deployed new strategic technology systems to support current and future applications,
u Instituted voice over IP (VoIP) technology systems in conjunction with a large Lucent G3r which supported 4 remote domestic locations,
u Provided financial and technology analysis, vendor selection, deployment, maintenance and business resumption capabilities,
u Generated new financial and budgetary reporting processes to support profit center environment,
u Responsible for operational budget of $ 35 million,
u Development of vendor / supplier specification as basis for long-term agreements,
u Produced RFI / RFQ / RFP documentation to address deployment of new application solutions,
u Established basis for evaluation of vendor standards and supplier selection supporting domestic and international sourcing,
u Pivotal player involved in the review and analysis of major domestic and international outsourcing agreements covering equipment, systems and associated network services (in excess of $ 30 million per annum),
u Orchestrated re-establishment of high vendor performance and associated relationships, improvements in user confidence levels, and for the deployment of new strategic technology systems,
u Worked in collaboration with vendor and customer personnel in the search, development and deployment of breakthrough application solutions,
u Lead team efforts which reviewed, documented, implemented, modified and revised telecommunications software to address custom technology or business requirements,
u Took charge early during a crisis and communicated as appropriate with users, management and vendors,
u Exhibited calm and confident behaviors under pressure, directing all aspects of voice systems recovery operations,
u Directed professional, technical and third party personnel regarding program / projects definition, scope, estimating, deliverables, and statuses
CAMERON ASSOCIATES INTERNATIONAL, Rosemont, Illinois
Senior Program Manager - reporting to the Vice President 8/1993 to 8/1998
u Managed projects and personnel in the implementation of business projects, performed project management and purchasing functions,
u Delegated to the support of a number of customers with up to $ 100 million in annual telecom department budgets,
u Projects encompassed international voice, data and video networks, microwave, satellite, voice, data and video equipment, building wiring systems, technology systems installation and management services,
u Involved in assessing and documenting multi-divisional equipment and service requirements in a technology environment,
u Assisted and managed consultants in project and services estimating, client presentations, seminars and the implementation of business technology projects and systems,
u Managed personnel in the implementation of business projects and systems, performed project management, change management and purchasing functions,
u Developed RFI / RFQ / RFP documents for domestic and international technology equipment, systems and networks,
u Established vendor standards parameters and selection criteria for international / global technology sourcing,
u Performed analysis and evaluation of vendor proposals and was key leader in contract negotiation processes and instrumental in award decision,
u Analysis of outsourcing programs and associated agreements,
u Cooperated in the development of technology purchasing and sourcing strategies and the generation of vendor / supplier specifications documentation,
u Created regional or national contracts yielding significant cost reductions,
u Provided contract management and administration functions, focused on supplier performance management and vendor relationship development,
u Work closely with technology and vendor personnel to review new product or service improvements and breakthrough ideas or application solutions that would increase current or new equipment and system utilization,
u Authored complete project program for internet website facilities including all technology systems,
u Responsible for the design and engineering of building facilities, security and environmental systems, power distribution, lighting and backup generator systems,
u Additional management assignments included development of consultant services marketing information including promotional and technical literature and client and seminar presentation material,
u Principal developer of an integrated technology management platform including proprietary project management modules,
u Recognized and analyzed patterns in system performance and extrapolated analogies to avert or resolve problems,
u Established internal personnel network and built relationships in order to identify resources and skills necessary to accomplish goals and objectives,
u Demonstrated ability to discern when and how to escalate operational problems.
CAMERON ASSOCIATES INTERNATIONAL, Rosemont, Illinois
Senior Management Consultant - reporting to the Vice President 1/1990 to 8/1993
u Responsible for project management involving equipment, systems, services, procurement and deployment processes,
u Obligated for client projects involving all aspects of voice related systems, local and network services and campus cabling infrastructures,
u Assessed and documented, multi-divisional, multi-location equipment and service requirements in a technology environment,
u Projects included PBX / ACD, voice mail system, microwave by-pass systems engineering and deployment,
u Reviewed and revised, business and financial plans,
u Engaged in cost and budget analysis, processes and procedures, legal contracts, business and financial plans,
u Developed conceptual design and configuration documentation, preparation of RFP / RFQ / RFI documentation, contractor / vendor negotiations, implementation, construction and installation of major technology systems,
u Instituted vendor / supplier qualifications, vendor specifications, standards and vendor selection processes,
u Assisted in generating technology procurement processes and procedures,
u Initiated technology specific contract terminology and agreement documentation,
u Participated in proposal analysis and evaluation, primary individual in contractor / vendor negotiations,
u Appraised and implemented technology purchasing and sourcing strategies,
u Facilitated international / global sourcing, resulting in creating contracts which yielded cost reductions,
u Established contract management and administration procedures including vendor follow-up and expediting functions,
u Promoted supplier performance management and performance assessment,
u Focused on developing improved vendor relationship,
u Worked closely with technology, management and vendor personnel in reviewing current and new product and process improvement,
u Major technology project assignments were in Illinois, Michigan, Ohio, Pennsylvania and Ontario,
u Maintained currency on trends and developments within functional areas of expertise,
u Managed and directed one or more project teams to meet complex project or program objectives,
u Worked with client departments to coordinate systems installation, training, operation and support,
LAMB TECHNICON, Warren, Michigan
Corporate Telecommunications Manager - reporting to the Vice President of Facilities, 1984 to 1989
u Mandate was establishment of a new department, improve business technology environment and develop new vendor relationships,
u Supported voice technology applications at 13 domestic and 2 Canadian facilities,
u Assessed and documented multi-location technology equipment and services requirements evolving into creating regional or national contracts which resulted in cost reductions,
u Review and development of network design and equipment installation,
u Developed a corporate technology purchasing and sourcing strategy,
u Analysis, selection, implementation, operation and maintenance of voice and data systems and associated networks,
u Generated RFI / RFQ / RFP documentation, proposal analysis and evaluation procedures,
u Established vendor / supplier specification including vendor standards and selection processes,
u Participated in all contract negotiation, agreement awards including vendor management and administration,
u Provided integration of voice and data systems, utilizing local area networks, including fiber optics,
u Deployed and administered energy management and 7 sight security monitoring systems,
u Pioneered numerous new product and service applications encompassing domestic and international networks and equipment,
u Worked closely with management and vendor personnel in deployment of new products / services to improve department operations,
u Promoted vendor relationship development and international sourcing policies,
u Engaged in corporate wide cost savings programs, contributing over $ 15 million in cost reductions,
u Involved with implementation of facility electrical power sub-station systems,
u Evaluated and reported progress in terms of quality and performance metrics, adjusted schedules as required,
u Allocated staff and budget resources to address changing corporate requirements,
u Provided input on the performance of vendor team members,
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