Resume

N. F. MARTIN

P. O. Box 1128, Des Plaines, Illinois 60017-1128

Telephone: (847) 297-5232       •       Email: nf.martin@att.net       •        Web site: http://nfmartin.com

Professional Profile

u Goal-driven, tenacious technology management professional, demonstrating significant contributions in addressing complex problems.

u Strong leader and team player; excellent motivational skills to build and sustain forward growth momentum while motivating peak individual performance from members.

u Experience in managing all aspects of the technology system cycle, from conception and engineering through implementation and operational activities.

Accomplishments

u Predominant system architect that assisted in prevented a loss of over $1 billion in sales during a fire disaster in 1999.

u Pivotal player involved in the review and analysis of major domestic and international outsourcing agreements covering equipment, systems and associated network services (in excess of $ 30 million per annum),

u Eliminated $15 million in technology systems costs; expanded operating capabilities without significant additional investment,

u Spearheaded 80+ multi-million dollar technology projects in 27 months addressing design, engineering, project management and procurement,

u Saved $1+ million by reconfiguring technology systems to perform unique functions that were not inherent in initial product deployment,

Attributes

u Broad based experience spans engineering, implementation, financial analysis, procurement, vendor relations and contract negotiation.

u Operates effectively in fast-paced multi-faceted technology environments, acting with decisiveness and focus,

u Proactive Leader with proven record of accomplishment of reducing costs, increasing efficiency and optimizing operations.

u Excellent multitasking, leadership, computer, change management, organizational, problem solving, analytical and written aptitudes,

u Displays calm and confident behaviors under pressure, directing all aspects of technology systems recovery operations,

Professional Experience

u Analysis, selection, implementation, operation and maintenance of voice and data systems and associated networks,

u Engaged in cost and budget analysis, generating processes and procedures, reviewing legal contracts, business and financial plans,

u Provided financial and technology analysis, vendor selection, deployment, maintenance and business resumption capabilities,

u Surveyed and documented multi-location technology equipment and services requirements evolving into creating regional or national contracts which resulted in cost reductions,

u Authored complete project program for internet website facilities including all technology systems and facilities,

Project Management

u Uses appropriate management methodologies to structure and organize the tasks and assignments for completion by program, process or project members,

u Projects encompassed international voice, data and video networks, microwave, satellite, voice, data and video equipment, building wiring systems, technology systems installation and management services,

u Managed all aspects of 20+ simultaneous projects (80+ projects in total) involving design and engineering parameters, financial and technology analysis, vendor selection, system deployment, ongoing maintenance, business resumption capabilities, operational and budgetary ($ 35 million) responsibilities,

u Primary focus was design, engineering and project management of the (17) domestic Reservations ACD (Automatic Call Distribution) locations and a number of 'mission critical' (life threatening) operational systems at Chicago and San Francisco facilities,

u Actively involved with the development and deployment of new Computer Telephone Integration (CTI) applications including specialized network and radio interfaces to support the Operations Control Center, the Operations Crisis Center, Business Resumption locations and the Systems Aircraft Maintenance Center,

u Instituted voice over IP (VoIP) technology systems in conjunction with a large Lucent G3r which supported 4 remote domestic locations,

u Deployed Business Resumption site supported over 200 specialized agent positions / applications for 21 day x 24 hour period,

Procurement Management

u Varied business experiences covering materials management and technology procurement providing a unique perspective on complex application solutions,

u Provided contract management and administration functions, focused on technology supplier performance management and vendor relationship development,

u Developed conceptual design and configuration documentation, preparation of RFP / RFQ / RFI documentation, contractor / vendor negotiations, implementation, construction and installation of major technology systems,

u Cooperated in the development of technology purchasing and sourcing strategies and the generation of vendor / supplier specifications documentation,

Personnel Management

u Directed professional, business, technical and third party personnel regarding program / project / process definition, scope, estimating, deliverables, and statuses,

u Managed personnel in the implementation of business projects and systems, performed project management, change management and procurement functions,

u Orchestrated re-establishment of high vendor performance and associated relationships, improvements in user confidence levels, and the deployment of new strategic technology systems,

u Worked in collaboration with vendor and customer personnel in the search, development and deployment of breakthrough technology application solutions,

u Managed as many 50 cross-functional staff in multiple technology environments with budgets up to $35 million per annum,

Education

u B.Sc., Electrical Engineering, University of Western Ontario, London, ON. Pursuing graduate degree studies,

u Received multiple recognition and honorable mention awards for outstanding achievement,

u US Patent holder,

Employers

u THE MARTIN GROUP, Des Plaines, Illinois
Independent Management Consultant 2/2001 to Present

u ALTERNATIVE RESOURCES CORP, Barrington, Illinois
Program Manager / Management Consultant (United Airlines) - reporting to the Manager of Voice and Data Networks, 10/1998 to 2/2001

u CAMERON ASSOCIATES INTERNATIONAL, Rosemont, Illinois
Senior Program Manager / Senior Management Consultant - reporting to the Vice President 8/1993 to 8/1998

u CAMERON ASSOCIATES INTERNATIONAL, Rosemont, Illinois
Program Manager / Management Consultant - reporting to the Vice President 1/1990 to 8/1993

u LAMB TECHNICON, Warren, Michigan
Corporate Telecommunications Manager - reporting to the Vice President of Facilities, 1984 to 1989

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