N. F. MARTIN
P. O. Box 1128, Des Plaines, Illinois 60017-1128
Telephone: (847) 297-5232 • Email: nf.martin@att.net • Web site: http://nfmartin.com
Professional Profile
u Goal-driven, tenacious technology management professional, demonstrating significant contributions in addressing complex problems.
u Strong leader and team player; excellent motivational skills to build and sustain forward growth momentum while motivating peak individual performance from members.
u Experience in managing all aspects of the technology system cycle, from conception and engineering through implementation and operational activities.
Accomplishments
u Predominant system architect that assisted in prevented a loss of over $1 billion in sales during a fire disaster in 1999.
u Pivotal player involved in the review and analysis of major domestic and international outsourcing agreements covering equipment, systems and associated network services (in excess of $ 30 million per annum),
u Engaged in corporate wide technology and business cost savings programs, contributing over $ 15 million in cost reductions,
u Reduced capital expenditures by $45 million during 20-site technology upgrade; eliminated future staffing costs,
u Eliminated $15 million in technology systems costs; expanded operating capabilities without significant additional investment,
u Drove $25+ million annual cost reductions while increasing operational efficiency and reliability,
u Spearheaded 80+ multi-million dollar technology projects in 27 months addressing design, engineering, project management and procurement,
u Saved $1+ million by reconfiguring technology systems to perform unique functions that were not inherent in initial product deployment,
Attributes
u Broad based experience spans engineering, implementation, financial analysis, procurement, vendor relations and contract negotiation.
u Possesses the foresight and execution skills needed to realize and successful implement reliable technology solutions,
u Operates effectively in fast-paced multi-faceted technology environments, acting with decisiveness and focus,
u Proactive Leader with proven record of accomplishment of reducing costs, increasing efficiency and optimizing operations.
u A self-starter encompassing the creation of effective, flexible and frequently unique solutions to complex problems,
u Aptitude in targeting and focusing on key issues and providing alternative technology solutions when necessary,
u Acts with a sense of urgency in assessing business impacts during crisis situations and executes resolutions accordingly,
u Resourceful Professional who skillfully manages systems and people to deliver results on time and within budget,
u Excellent multitasking, leadership, computer, change management, organizational, problem solving, analytical and written aptitudes,
u Partners solid business acumen with superior planning, communication and problem-solving skills,
u Exemplifies the meaning of customer service through award winning dedication and professionalism,
u Takes charge early during crisis situations and communicated as appropriate with users, management and vendors,
u Displays calm and confident behaviors under pressure, directing all aspects of technology systems recovery operations,
u Demonstrated ability to discern when and how to escalate operational problems,
u Senior Executive with US and international success in technology systems, business operations, program management and consulting.
Professional Experience
u Analysis, selection, implementation, operation and maintenance of voice and data systems and associated networks,
u Recognized and analyzed patterns in system performance and extrapolated analogies to avert or resolve problems,
u Engaged in cost and budget analysis, generating processes and procedures, reviewing legal contracts, business and financial plans,
u Reviewed and revised, business and financial plans addressing technology issues,
u Generate special reports and review of current telecom service and support agreements,
u Involved in assessing and documenting multi-divisional equipment and service requirements in a technology environment,
u Provided financial and technology analysis, vendor selection, deployment, maintenance and business resumption capabilities,
u Promote the search for new technology strategies that will improve overall system utilization and address new user applications,
u Focus on implementing proven telecommunications solutions in entrepreneurial environments,
u Implemented new financial and budgetary reporting processes to support profit center environment,
u Deployed new strategic technology systems to support current and future applications,
u Surveyed and documented multi-location technology equipment and services requirements evolving into creating regional or national contracts which resulted in cost reductions,
u Authored complete project program for internet website facilities including all technology systems and facilities,
u Principal developer of an integrated technology management platform including proprietary project management modules,
u Maintained currency on technology trends and developments within functional areas of expertise,
u Perform analysis of domestic and international technology carriers, service providers, telephone applications to ensure maximum reliability,
Project Management
u Uses appropriate management methodologies to structure and organize the tasks and assignments for completion by program, process or project members,
u Coordinates, identifies and negotiates schedules, milestones, assigns project tasks, assembly project teams and resources to meet project objectives,
u Proven project management skills to manage processes and projects from inception to implementation,
u Responsible for project management involving equipment, systems, services, procurement and deployment processes,
u Assignments involved enterprise-wide analysis, project management, engineering, financial and procurement processes,
u Projects encompassed international voice, data and video networks, microwave, satellite, voice, data and video equipment, building wiring systems, technology systems installation and management services,
u Projects include telecom network reconfiguration, equipment and system deployment, department financial and cost savings analysis,
u Obligated for client projects involving all aspects of voice technology related systems, local and network services and campus cabling infrastructures,
u Projects included PBX / ACD, voice mail system, microwave by-pass systems engineering and deployment,
u Managed all aspects of 20+ simultaneous projects (80+ projects in total) involving design and engineering parameters, financial and technology analysis, vendor selection, system deployment, ongoing maintenance, business resumption capabilities, operational and budgetary ($ 35 million) responsibilities,
u Primary focus was design, engineering and project management of the (17) domestic Reservations ACD (Automatic Call Distribution) locations and a number of 'mission critical' (life threatening) operational systems at Chicago and San Francisco facilities,
u Actively involved with the development and deployment of new Computer Telephone Integration (CTI) applications including specialized network and radio interfaces to support the Operations Control Center, the Operations Crisis Center, Business Resumption locations and the Systems Aircraft Maintenance Center,
u Instituted voice over IP (VoIP) technology systems in conjunction with a large Lucent G3r which supported 4 remote domestic locations,
u Deployed Business Resumption site supported over 200 specialized agent positions / applications for 21 day x 24 hour period,
Procurement Management
u Varied business experiences covering materials management and technology procurement providing a unique perspective on complex application solutions,
u Provided contract management and administration functions, focused on technology supplier performance management and vendor relationship development,
u Developed conceptual design and configuration documentation, preparation of RFP / RFQ / RFI documentation, contractor / vendor negotiations, implementation, construction and installation of major technology systems,
u Cooperated in the development of technology purchasing and sourcing strategies and the generation of vendor / supplier specifications documentation,
Personnel Management
u Directed professional, business, technical and third party personnel regarding program / project / process definition, scope, estimating, deliverables, and statuses,
u Managed personnel in the implementation of business projects and systems, performed project management, change management and procurement functions,
u Orchestrated re-establishment of high vendor performance and associated relationships, improvements in user confidence levels, and the deployment of new strategic technology systems,
u Worked in collaboration with vendor and customer personnel in the search, development and deployment of breakthrough technology application solutions,
u Managed as many 50 cross-functional staff in multiple technology environments with budgets up to $35 million per annum,
Education
u B.Sc., Electrical Engineering, University of Western Ontario, London, ON. Pursuing graduate degree studies,
u Received multiple recognition and honorable mention awards for outstanding achievement,
u US Patent holder,
Employers
u THE MARTIN GROUP, Des Plaines, Illinois
Independent Management Consultant 2/2001 to Presentu ALTERNATIVE RESOURCES CORP, Barrington, Illinois
Program Manager / Management Consultant (United Airlines) - reporting to the Manager of Voice and Data Networks, 10/1998 to 2/2001u CAMERON ASSOCIATES INTERNATIONAL, Rosemont, Illinois
Senior Program Manager / Senior Management Consultant - reporting to the Vice President 8/1993 to 8/1998u CAMERON ASSOCIATES INTERNATIONAL, Rosemont, Illinois
Program Manager / Management Consultant - reporting to the Vice President 1/1990 to 8/1993u LAMB TECHNICON, Warren, Michigan
Corporate Telecommunications Manager - reporting to the Vice President of Facilities, 1984 to 1989R-148(a)nf
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