u Uses appropriate management methodologies to structure and organize the tasks and assignments for completion by program, process or project members,
u Coordinates, identifies and negotiates schedules, milestones, assigns project tasks, assembly project teams and resources to meet project objectives,
u Proven project management skills to manage processes and projects from inception to implementation,
u Responsible for project management involving equipment, systems, services, procurement and deployment processes,
u Experienced in management of concurrent technology projects that produce real-time solutions,
u Assignments involved enterprise-wide analysis, project management, engineering, financial and procurement processes,
u Managed the support of a number of customers with up to $ 100 million in annual telecom department budgets,
u Projects encompassed international voice, data and video networks, microwave, satellite, voice, data and video equipment, building wiring systems, technology systems installation and management services,
u Projects include telecom network reconfiguration, equipment and system deployment, department financial and cost savings analysis,
u Obligated for client projects involving all aspects of voice technology related systems, local and network services and campus cabling infrastructures,
u Projects included PBX / ACD, voice mail system, microwave by-pass systems engineering and deployment,
u Managed all aspects of 20+ simultaneous projects (80+ projects in total) involving design and engineering parameters, financial and technology analysis, vendor selection, system deployment, ongoing maintenance, business resumption capabilities, operational and budgetary ($ 35 million) responsibilities,
u Primary focus was design, engineering and project management of the (17) domestic Reservations ACD (Automatic Call Distribution) locations and a number of 'mission critical' (life threatening) operational systems at Chicago and San Francisco facilities,
u Actively involved with the development and deployment of new Computer Telephone Integration (CTI) applications including specialized network and radio interfaces to support the Operations Control Center, the Operations Crisis Center, Business Resumption locations and the Systems Aircraft Maintenance Center,
u Instituted voice over IP (VoIP) technology systems in conjunction with a large Lucent G3r which supported 4 remote domestic locations,
u Deployed Business Resumption site supported over 200 specialized agent positions / applications for 21 day x 24 hour period,
