Programs	Projects	Description	Comments
Agreements / Contracts	• systems	develop management requirements, generate vendor RFI/RFP, analyze responses, negotiate agreement parameters, establish time frames,	see Procurement,
	• network
	• support services
Telecommunications systems	• hardware	determine applicable systems, select applicable vendors, utilize applicable systems,	see Functions,
	• software
	• network
	• support services
Disaster Recovery	• hardware	site implementation, site configuration, reconfiguration
	• software
	• network
	• support services
Operations	• vendor support	coordinated client and vendor management to improve communication and understanding	see Personnel,
	• training
	• personnel
	• financial
Connectivity	• underground	design and implementation of all types of connectivity systems to support voice, data and video applications
	• wireless
	• building wiring
	• aerial
	• campus wiring
Billing Audits	• local services	reviewed and documented all associated costs, obtained client refunds and/or credits
	• long distance
	• premise equipment